Policies & FAQs

Good to know
before you arrive

A few important things to know before you arrive. Answers to the basics like check-in times, room details, rates, policies, and special offers. And if it’s not covered here, reach out. We’re always ready to help.

Arrival & your stay

What time can I check into Texican Court?

Check-in time at Texican Court is 3:00 PM.

What is the check-out time at Texican Court?

Check-out time is 12:00 PM. Late check-out, up to 3:00 PM, may be offered for an additional fee; requests are handled by the front desk on the day of check-out and can’t be guaranteed.

Can I check in early?

Early check-in may be honored based on availability of the guest room but cannot be guaranteed. Additional fees apply; the front desk handles early check-in requests.

How old do I have to be to check in?

You must be 21 years or older to check into Texican Court. Valid identification is required at check-in.

How late will Texican Court hold my room on arrival day?

Your reservation will be held until midnight with the credit card provided when confirming your reservation. If you’ll arrive after midnight, please contact the hotel directly so we can update your reservation.

How do I pay for my room?

Texican Court operates as a cashless hotel: all transactions throughout the property are conducted via credit card, debit card, or contactless payment. A $50 daily incidental fee is charged at check-in and refunded within 3–5 business days if unused.

What type of security is at Texican Court?

911 may be reached directly from the guest room phone. The front desk staff is available 24 hours a day, 7 days a week.

Does Texican Court offer irons and ironing boards?

Texican Court provides a garment steamer in each room. Irons and ironing boards are available upon request. Please contact the front desk.

Can I ship something to the hotel?

Yes. Your first package, arriving within one week of your stay and under 25 lbs, is free. Additional packages are $5 each, and storage beyond a week is $5 per week. Additional fees may be assessed for large or heavy packages, pallets, and/or skids. Contact the front desk at 469.577.4599 for assistance.

Does Texican Court allow photoshoots?

All portrait sessions or photoshoots with professional camera equipment of any kind must be scheduled through the sales department and are subject to availability and fees.

Reservations & cancellation

How do I confirm a reservation?

Make reservations on our website or call 833.839.4226 to check availability and confirm your reservation.

How do I know my room is confirmed?

Reservation confirmations are sent automatically within two hours of the reservation being completed to the email you provided.

How do I check availability and rates?

Use the Book button at the top of any page, or call toll-free 833.839.4226.

How do I cancel or modify my reservation?

Use the online modification and cancellation link in your confirmation email, or contact the reservation department.

When do I need to cancel to avoid a penalty?

Cancellation is required 48 hours prior to the arrival date unless otherwise noted on special event dates. One night’s room and tax is charged if a reservation isn’t cancelled within that window. Non-refundable and pre-paid reservations are excluded from this policy.

Can I book multiple rooms?

Bookings or reservations of ten guest rooms or more are considered a Group booking and must go through our Group Sales Department.

What is the policy for re-selling rooms over special events?

Reserved rooms may not be resold to a third party. Please refer to your catering or sales agreement.

Can I request connecting, adjoining, or nearby rooms?

Requests must be made in advance and are subject to availability. Contact the front desk before your arrival; accommodations cannot be guaranteed.

How many guests can I have in my guest room?

King guest rooms accommodate a maximum of two guests. Double-bedded rooms accommodate up to four. Suites accommodate a maximum of four. Celebrations or parties exceeding these limits are not permitted.

What does double occupancy mean?

Double occupancy is limited to two adults. Additional adults will result in added fees.

Rooms & amenities

Does Texican Court offer free Wi-Fi?

Overnight guests receive complimentary Wi-Fi throughout the hotel’s public areas and guest rooms.

Do the guest rooms have refrigerators or microwaves?

All guest rooms include a full-size non-locking SMEG refrigerator with a stocked honor bar. Microwaves are not included in guest rooms.

Does Texican Court have a Loyalty Rewards program?

Yes, as part of Valencia Collection, Texican Court participates in the Valued Hotel Guest (VHG) Loyalty Rewards program, with member-only discounts, room upgrades, priority wait-lists, and flexible cancellation.

How do I find Texican Court’s special offers and promotions?

Visit our Offers & Rewards page, join our mailing list for periodic promotions, and follow us on Facebook and Instagram at @texican.court.

What facilities are available for guests with disabilities?

The property offers a range of accessible accommodations and amenities: seven accessible rooms (2 Classic and 5 Deluxe), accessible routes throughout, and accessible bathroom equipment on request. Questions: info@valenciagroup.com or 833.839.4226.

Dining & the pool

Is breakfast included with my stay?

Complimentary breakfast is not included with your stay, but Two Mules Cantina, our on-site restaurant, serves breakfast, lunch, and dinner. Assemble Coffee, inside Salt Tequila Bar, serves espresso drinks and cold brew.

Does Texican Court offer room service?

Yes, in-room dining is offered.

Breakfast 7:00 AM–11:00 AM · All-day menu 11:00 AM–10:00 PM.

Does Texican Court have a swimming pool?

Yes, an outdoor circular-style swimming pool, with a maximum capacity of 60 registered hotel guests. Please see the pool rules for details.

Is outside food and beverage allowed?

Outside food and beverage in our courtyards, meeting spaces, or outlets is not permitted and may result in additional fees.

Pets & house policies

Does Texican Court allow pets?

Yes, pets are allowed in designated rooms. A non-refundable pet fee and pet waiver are required at check-in. Service animals as defined by the ADA are always welcome; emotional support animals are subject to the regular pet fee.

What is the pet policy?

The pet fee is $150 per pet, non-refundable. Two pets maximum, with a weight limit of 70 pounds per pet. Service animals are exempt from fees.

Does Texican Court allow smoking?

Smoking is only permitted in the open-air designated areas outside the hotel. A cleaning fee applies for smoking in guest rooms.

Getting here & parking

What is the address of Texican Court?

501 West Las Colinas Blvd, Irving, Texas 75039, in Irving’s entertainment district, across the street from the Irving Convention Center and Toyota Music Factory.

Does Texican Court offer parking?

Self-parking is available for a fee, based on availability. Valet parking, when available, is $15 daily and $18 overnight, plus taxes and gratuity.

Are there any additional fees?

Yes, a state cost recovery fee of $4.75 per room, per night, and a destination fee of $18 per room, per night. The destination fee covers high-speed Wi-Fi, 24-hour gym access, shuttle service within three miles, and concierge service.

How far from the airport is Texican Court?

Approximately 10 miles and 15–20 minutes from DFW International Airport, and approximately 10 miles and 20–25 minutes from Dallas Love Field, depending on traffic.

Does Texican Court have an airport shuttle?

Texican Court does not offer an airport shuttle. The DART Orange Line runs to DFW Terminal A for $2.50, or a taxi is roughly $25–30 to DFW and $20–30 to Love Field.

Does Texican Court have a local courtesy shuttle?

Yes, Texican Court offers a shuttle service within a three-mile radius.

Everything else

Can I host events or meetings at Texican Court?

Yes, more than 3,500 square feet of flexible indoor and outdoor space suits meetings, weddings, and social gatherings, with audiovisual equipment and catering available. Contact the sales department at 469.577.4599.

Where can I find hotel information and special services?

Browse this site’s Rooms & Suites and Wellness pages, or call 469.577.4599.

How do I apply for a job at Texican Court?

Visit our Careers page to find current openings.

How do I request a donation to my organization?

Complete the donation request form on our website.